Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by Clear Fixture through our website, services, and communications. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information you provide directly (name, email, project details), automatically through website usage (cookies, IP address), and through third-party services. All data collection serves to improve our services and communicate effectively with clients.

3. How We Use Your Information

We use your information to provide requested services, communicate about bookings and inquiries, improve our offerings, and send relevant garden tips (with your consent). We never sell your personal data to third parties.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures. We retain information only as long as necessary to provide services and comply with legal obligations.

5. Third-Party Services

We use trusted third-party services for payment processing, email communications, and website analytics. These providers are contractually obligated to protect your data and use it only for specified purposes.

6. Your Rights Under GDPR

You have the right to access, correct, delete, restrict processing, and port your data. You may also object to processing and withdraw consent at any time. Contact us to exercise these rights.

7. Cookies and Tracking

We use essential cookies for website functionality and optional cookies for analytics and marketing. You can control cookie preferences through your browser settings. See our Cookies Policy for details.

8. Data Retention

We retain personal data for the duration of our service relationship and as required by law. Customer records are kept for 7 years for accounting purposes. Marketing data is retained until you unsubscribe.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect information from minors. If we discover such collection, we will promptly delete the data.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email and website notice. Continued use after changes constitutes acceptance.

11. Contact Information

For privacy questions or to exercise your rights, contact us at:
Email: [email protected]
Address: 47 Bloomsbury Square, London WC1A 2RA, United Kingdom